bdoky's Privacy Policy

bdoky ("we", "us", or "platform") is an online betting and casino service operated for Bangladeshi players. This Privacy Policy ("Policy") describes in detail how we collect, use, store, and protect your personal information.

By using bdoky's website or services, you are considered to have read, understood, and agreed to the terms of this Policy. This platform is intended solely for individuals aged 21 and above.

We reserve the right to update this Policy at any time. Any changes will be published on this page with the date of the most recent revision. Continued use of the service after an update means you accept the revised terms.

bdoky collects various types of information to operate the service properly. The main categories are described below:

2.1 Personal Information Provided Directly by You

Information you provide during account registration and identity verification:

• Full name and date of birth
• National ID card or passport details
• Contact address
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Technical Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and Device ID
• Browser type and version
• Operating system details
• Session data and login times
• Browsing data from cookies and similar technologies
• Transaction history and gaming activity logs

2.3 Communication Records

When you contact our customer support team via live chat or email, a record of that conversation may be retained. This helps us improve service quality and resolve disputes.

bdoky uses the information we collect for the following legitimate purposes:

bdoky uses cookies and similar tracking technologies to improve the experience for website users. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure the platform's core functionality. Without these cookies, the site will not work properly.
• Functional cookies: Used to remember your language preference, display settings, and other preferences.
• Analytics cookies: Help us understand how pages on the site are being used and improve service quality.

4.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some platform features and you may not be able to log in properly.

bdoky never sells your personal information. However, we may share information in specific circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors, technology infrastructure providers, and game suppliers. These partners are bound by strict confidentiality agreements with us and may not use the information for any other purpose.

5.2 Legal Obligations

Information may be disclosed in response to a valid legal order, court directive, or lawful request from authorities. In such cases, we will not provide any information beyond what is legally required.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, information may be transferred, but it will remain subject to this Policy.

bdoky follows industry-standard technologies and practices to protect your information. Our security measures are described below:

• SSL/TLS encryption: All data transmission on the website is secured by SSL encryption, so no one can intercept or read your information while it is being transferred.
• Secure data storage: Stored information is kept in encrypted databases and can only be accessed by authorized personnel when necessary.
• Two-factor authentication: An additional verification layer is available to protect your account.
• Regular security audits: Security reviews are conducted regularly to identify and address platform vulnerabilities.
• Access controls: Access to your sensitive information is granted only to staff members who need it for their work.
• Firewall & intrusion detection: Our server infrastructure is protected by advanced firewalls and intrusion detection systems.

No online system is completely impenetrable, however. While we ensure the highest level of security, we also ask you to keep your password confidential and notify us immediately if you suspect unauthorized access.

bdoky retains your information only for as long as necessary. The factors that determine retention periods are as follows:

As a bdoky user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable timeframe.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you can request a correction. This can be done by logging into your account panel or by contacting us directly.

8.3 Right to Erasure

Beyond legal obligations, you may request that your personal information be deleted or anonymized. However, if there are ongoing legal proceedings or a regular audit requirement, information may continue to be retained.

8.4 Right to Object to Processing

You may object to data processing for marketing communications or non-essential activities at any time, and you may withdraw your consent.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact our customer support team directly. We will verify your identity and fulfill your request as quickly as possible.

bdoky prioritizes responsible gaming. To support this, we analyze your gaming activity data to detect potentially problematic behavior and provide the necessary assistance.

As part of the responsible gaming program, we record relevant data when you set self-exclusion or deposit limits and enforce them strictly. This information is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

The bdoky platform may have connections to third-party game providers and payment gateways. These external services have their own privacy policies and operate independently.

We recommend reading the privacy policy of any third-party service before using it. bdoky is not responsible for the data handling practices of third parties.

bdoky strictly enforces a 21+ age requirement. We do not knowingly collect information from any underage individual. Age verification during registration is mandatory.

If we are informed that an underage person has created an account, we will close that account immediately and delete all associated information.

If a parent or guardian suspects that their child is using our platform, please contact our customer support.

bdoky may update this Privacy Policy from time to time. For significant changes, we will notify you through your registered contact method or via a notice on the platform.

The revised Policy will take effect from the date it is published. The latest version will always be available on this page. Continued use of the platform after a policy change means you accept the revised Policy.

If you object to any part of the Policy, you may request that your account be closed.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

After receiving your complaint or request, our team will work to resolve it as quickly as possible. Protecting your information is our top priority.

To learn more about the bdoky platform, visit our About Us page or our FAQ page. The complete platform usage terms can be found on the Terms & Conditions page.